This volume aims to provide a comprehensive and authoritative guide to developing and improving supervisory skills in those who hold or who are training for supervisory positions at work. organizational culture, organizational restructuring, administrative and operations technologies and techniques, customer orientation, total quality concepts and current practices to achieve high performance in companies. suggestions for project work are made at the end of each part. This text is suitable for NEBSM students, students taking BTEC HND Business Finance - Supervisory Studies option and ISM certificate and diploma. It should also be useful at BTEC National level and on some undergraduate programmes and short courses.