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Talking about yourself, making casual conversation and booking into hotels; asking for and understanding directions, finding your way around; talking about yourself and others, describing your work and finding out about company structure; at the hotel, finding out about hotel facilities and how to hire them for a business conference; ordering drinks and snacks, eating and drinking in hotels, cafes and bars, and paying the bill; understanding and asking about time, finding out about train timetables, arranging meetings and making appointments; on the telephone, getting through to the right department, leaving messages, using answering machines and public telephones; welcoming a visitor, meeting a sales director, presenting a product and showing visitors around; selling your product, making use of advertising, describing your products and obtaining information from trade fairs and exhibitions; getting what you want, responding to an advertisement by telephone, making wholesale purchases, finding out how to transport goods; talking about the past, complaining about faulty goods, finding out about insurance and being interviewed for a job; talking about the future, discussing the financial markets, methods of payment, personal projects and how to keep up your spoken Spanish.