Providing authoritative, practical, and levelheaded guidance for when it is most needed, this RIBA Good Practice Guide explains the steps to resolving a dispute through arbitration. Aimed at all built environment professionals, this book acts as a guide for all parties in an arbitration dispute - both the claimant and the respondent - and explains the role of any third parties including expert witnesses. Using accessible language and a simple question and answer format, it covers all aspects of the arbitration process - from the initial decisions to be made about when to (and when not to) initiate a claim, to how to respond, the information needed, and the award itself.