Sue Conway is out of control. Recently released from prison she is determined to find the people responsible for putting her there and to give them a taste of what she has had to endure. When Sue kidnaps an eleven-year-old deaf boy it's only the first stage in an elaborate plan. Running to Chicago, Sue poses as a battered woman and it leads her to Hanover House, an inner-city women's shelter, run by Dana Dupinsky. Dana safeguards many secrets in her own life and in the lives of those around her but she would never harbour a murderer, that is if she knew that one was living at the shelter. Distracted by the presence of a new man in her life, Dana only realises the danger when those around suddenly start dying and she is thrust into the middle of Sue's dangerous and evil game...