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Section 1 The scope of personnel management: personnel management, human resources and business strategy; international aspects of personnel management. Questions for discussion/homework; examination questions; case study 1 - Lion Office Systems Plc. section 2 The organizational context: organizations, cultures and perspectives; organization structures; leadership in organizations; groups and teams at work; motivation theories; designing work and jobs; organizational change. Questions for discussion/homework; examination questions; case study 2 - The Gwyn Valley Railway. Section 3 Planning the organization's human resources: human resource planning; job analysis; job evaluation; recruitment policies and practice; staff selection; retirements, redundancies and redeployments; personnel records and adminstration. Questions for discussion/homework; examination questions; case study 3 - Kitco Ltd. Section 4 Conditions of employment: the employment contract; equal opportunities policies and practice; hours of work; pay, benefits and incentives; health and safety at work; stress management and employee welfare. Questions for discussion/homework; examination questions; case study 4 - Avico-Medicare. Section 5 Employee training and development: employee performance appraisal; theories of learning; modern approaches to learning - the learning organization; systematic training and development; training needs and training plans; designing training programmes; competence-based training and development; evaluating training and development; management development. Questions for discussion/homework; examination questions; case study 5 - the management trainee scheme; case study 6 - performance appraisal at Midsure Ltd. Section 6 Employee relations: perspectives on employee relations; formal communication in organizations; collective bargaining; the role of trade unions; disputes and sanctions; grievance and disciplines; employee participation and empowerment; Employment law - individual rights. Questions for discussion/homework; examination questions; case study 7 - Britco Cars Plc; cases study 8 -Toyota Motor Manufacturing Ltd. Appendices: examination technique; outline answers to selected examination questions; discussion points from two case studies.