Mon compte
Se connecter Inscription
Tous
Panier
En Vedette
Livres de fiction
Livres de non-fiction
Livres pour enfants
Livres rares
Musique
DVD et Blu-Ray
Video Games
Catégorie
Listes de favoris
Panier
Tous
Livraison gratuite
Trustpilot
Nous sommes Neutres au Carbone

Brilliant Customer Service Debra Stevens

Brilliant Customer Service par Debra Stevens

Brilliant Customer Service Debra Stevens

€18.00
État - Très bon état
Disponible en seulement 2 exemplaire(s)
Très bon étatBon état

Brilliant Customer Service Résumé

Brilliant Customer Service Debra Stevens

Keep them coming back for more

Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It's for anyone involved in any organisation - whether you run your own business, manage people or you are a customer facing employee. It doesn't matter what your budget is, you'll find lots of simple changes you can implement right now to build a highly successful customer service strategy.

BRILLIANT OUTCOMES

* Identify your customers real needs and how best to meet them

* Build trust and long term loyalty with your customers to stay ahead of the competition

* Make sure you are remembered and recommended

À propos de Debra Stevens

Debra Stevens is a trainer, coach, mentor key note speaker and founder of Sold Out Trainers (www.soldout-trainers.com). She has 25 years of experience in delivering high impact experiential training solutions to many top companies throughout the UK, Europe,
Asia and the USA, including Debenhams, Stena Ferries and Royal Caribbean Cruises. Debra brings her extensive knowledge of customer service training to give readers a practical common sense approach to improving their results.

Sommaire

About the author

Acknowledgements

Introduction

1. Customers have changed

2. The cornerstones of brilliant service

3. Make 'virtual' service brilliant customer service

4. Use the 'emotional scale' to create loyalty and trust

5. Read between the lines - silence is never golden!

6. How to handle any complaint

7. How to say no and still keep the customer

8. How to offer more

9. Seven ways to wow your customers

Conclusion

Index

Informations supplémentaires

GOR004257733
9780273738077
0273738070
Brilliant Customer Service Debra Stevens
Debra Stevens
Brilliant Business
Occasion - Très bon état
Broché
Pearson Education Limited
20101028
216
N/A
La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier.
Il s'agit d'un livre d'occasion - par conséquent, il a été lu par quelqu'un d'autre et il présente des signes d'usure et d'utilisation antérieure. Dans l'ensemble, nous nous attendons à ce qu'il soit en très bon état, mais si vous n'êtes pas entièrement satisfait, veuillez prendre contact avec nous.