Free Shipping on all orders in the US
Over 7 million books in stock
Proud to be B-Corp

Frequently Asked Questions

World of Books becomes Wob

  1. Why have you changed your name?

    We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future.

  2. I saw that you have a different logo/ an announcement from you about changing name - what's happened?

    World of Books is now called Wob. We've changed our name, well, abbreviated it actually to Wob. It's a shorter name, but still the same great choice of used books and media. Still the same commitment to our people, planet and purpose. Still the same great service.

  3. Will this affect buying books from you?

    No, nothing will change. Our website, delivery and customer service all remains the same. It’s the place you love, just with a (slightly) different name.

Our Stock

  1. How we source our books.

    We source much of our stock from charity shops, buying the titles they either don't want or haven't got space for.

    This prevents the charity from having to pay to destroy the books, and also means that when you buy books from us you're helping to support good causes - a great win-win!

    We also buy books via a website called Ziffit that's managed by our company group. It's a free service currently available in the UK and USA that people can use to value and sell the books they no longer need.

    Other sources we use to find our wonderful pre-loved books include libraries and book banks.

    If a book doesn't meet our high standards it's sent for recycling. No book is wasted.

  2. How can I check the product before purchase?

    The product pages provide all the information needed for the product you're looking at, including the price, the number of copies we currently have in stock and a summary that might help you decide.

    If something catches your eye but you would like to save it for later, there's also an option to add the item to your wishlist. Just click on the little heart next to the cart button!

  3. What Condition will my order be in?

    A full explanation of the conditions in which we sell our stock can be found on the Condition Guide page here. For further information here is a link on 'How we source our books'.

  4. Will I receive a specific edition of the product?

    The images on our website 'are for illustrative purposes only, actual binding, cover or edition may vary', as stated in each item's product description. If you would like to find out more, our friendly bot Watson (in the bottom right corner of this page), is happy to help.

  5. What language/region will my product be in?

    Wob has locations in both the United Kingdom and the United States of America. Most products will be in English, but we do also sell items in other languages. The language of a specific item will be detailed in its product description.

    To further classify our stock for different countries, we have an internal service that helps to personalise the products shown for the region, unless otherwise stated. We therefore expect our UK storefront to offer Region 2 items while our US store sells Region 1.

  6. Why do you sell new books?

    By becoming a bookstore who also sells new books - we hope to widen our audience and educate more and more customers about the availability of and good reasons for buying a used copy on their next book haul. We only sell new books where we do not have a used copy in stock.

    By selling new books, customers can find us when they are looking to buy the latest best-seller, which at some point, will only be available new - but then also come back to us to buy a wide range of long-published texts whenever they are shopping, instead of buying a new copy every time. Selling new books fits into our purpose in this way, by expanding the consumers that we reach, and spreading the message that used books are a great alternative.

    We encourage people to re-sell these books via our trading service, Ziffit, so that they can enter the circular economy. You can read more about the delivery timeframes for our Print on Demand books here.

Shipping and Delivery

  1. Which delivery company is my order being shipped with?

    Wob is a worldwide business and as such the delivery company will vary, depending on delivery address and if the service chosen is free or paid for. All free delivery orders in the UK will be shipped using Royal Mail. All free delivery orders in the USA will be delivered using the United States Postal Service. The paid for delivery for international orders will vary by country and delivery destination.

  2. What are your delivery costs?

    We have a free delivery option for most of our storefront destinations. There is a standard blanket charge for all other countries and territories, which helps us to ensure your parcel gets to you. For more information please see the Shipping Information page.

  3. Do you offer faster shipping?

    For an additional fee we offer express delivery and a tracked shipping service, though only to specific destinations. These options will be offered to you during the checkout process. If no further options are available, only the free delivery option will be shown.

    Express shipping will offer faster delivery times once your order has been processed - and in many cases will come with faster picking and packing. Please check our Shipping Information page for more details.

  4. If I buy more than one product, will they be delivered at the same time?

    While we do try to keep orders together, our stock is growing, so your items may be fulfilled from different warehouses to help ensure the quickest possible delivery. Your order may therefore be split into multiple packages.

  5. Is my order tracked?

    Orders can come with tracking provided, but only for specific destinations.

    During checkout you will be offered shipping options based on the destination. For our storefront destinations, free shipping is always offered. If there are no other options for your chosen destination, then we are currently unable to offer them, though work is underway to improve our tracking services.

    If your order has tracking, it is likely you will receive notifications from our delivery service provider (For example: Royal Mail for UK Customers).

  6. Can I change my delivery address?

    You can change your address at any time during the Checkout Process. However, because we process requests very quickly once your order's been placed, it may no longer be possible to change the delivery address. If you have made a mistake with your order, please get in touch as soon as possible and we will try and resolve any issues. Our friendly bot Watson (in the bottom right corner of this page) will also be able to fast-track this message to our team for you.

  7. Where is my order?

    We cannot provide full tracking for all of our orders. However, we do update the status of your order according to which stage it is at in our fulfilment process. You will also be sent emails throughout this process letting you know the progress of your order. Please see 'Is my order tracked?' for more information.

    Registered Customers - If you have set up an Account the current status of your order is displayed in your Account Dashboard. You can find this by logging in through the 'My Account' area on the website.

    Guest Customers - If you have placed an order as a Guest the Account Dashboard facility is not available. We will also keep you up-to-date by email at every stage of the dispatch process. For more details about our delivery process and timings please visit the Shipping Information page. If you have any concerns about your order please don't hesitate to contact us.

  8. When will my Print on Demand book arrive?

    Print on Demand books will be specifically created for your order, so they may take a little longer to arrive. As such, we recommend an additional five days above our general delivery timeframes for your purchase to get to you. You can still buy Priority Delivery for these items, which would come into effect as soon as the book has been printed.

  9. Do new books take any longer to arrive?

    As we work with third party suppliers, some of our new books have slightly longer than usual lead times, and as such it may take an additional 5-7 days above our typical delivery timeframes for us to get it to you, regardless of delivery method chosen at checkout.

    For more information around our timeframes, please see the Shipping Information page.

Payments, Cancellations and Returns

  1. What payment methods are available?

    We accept payments by PayPal and by all major credit and debit cards (excluding American Express). Provided you have a compatible device or browser we are also able to take payment using Apple Pay or Google Pay.

  2. Can I cancel my order?

    We can only cancel an order if it hasn't yet been processed by our picking and packing department. Usually products are processed within a matter of hours, so this limits our ability to cancel an order before this time. If you have made a mistake with your order, please get in touch as soon as possible and we will try and resolve any issues. Our friendly help bot Watson (in the bottom right corner of this page) will also be able to fast-track this message to our team for you.

  3. What is your refund policy?

    We are happy to refund a product if it is defective, or within 30 days of purchase upon the return of your product. If you return a product to us and request a refund due to an error on our part we will be happy to pay for the postage cost to return it to us.

    Please note, if you are requesting a refund based on an issue with condition we kindly ask you to provide a photo in order for us to best advise a suitable resolution. Here you can find a copy of our full Condition Guidelines.

    If you have an issue with your order, please consider utilising our help bot, Watson, or contacting a member of our customer service team directly using the 'Contact Us' form. They're more than happy to help!

Contact Us

Watson is our clever chat bot who will help you with anything you need (including sending messages to our team).

Alternatively, you can fill in our contact form to contact Customer Service, and someone will be in touch within 48 hours.