The Customer Challenge Tom. Johnson

Name: The Customer Challenge By Tom. Johnson
SKU: 9780273626336
Price: 19.49 USD
Availability: InStock

The Customer Challenge by Tom. Johnson

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$19.49

Condition - Very Good

Only 1 left

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Summary

This is a factual account of how BT developed into a vigorous private company with a customer service programme which gave them a competitive edge. The book shows readers how they can transform their own customer service, using key factors to success to do so.

The Customer Challenge Summary

The Customer Challenge by Tom. Johnson

Additional information

Sku

GOR010607573

ISBN 13

9780273626336

ISBN 10

0273626337

Title

The Customer Challenge by Tom. Johnson

Author

Tom. Johnson

Condition

Used - Very Good

Binding type

Hardback

Publisher

Pearson Education Limited

Year published

1997-06-27

Number of pages

256

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us