In recent years,mediation has been recognised as a viable and cost effective alternative to litigation for achieving a lasting resolution of all kinds of inter-personal, commercial and community disputes. This book explains what mediation is, how the mediation process works and why it works. It explains and illustrates the techniques employed at all stages of the process. Different styles of mediation, and examples of how mediation can work in tandem with other methods of dispute resolution, are reviewed by reference to specific case studies. This book is a concise and practical approach to the mediation process and highlights the principal skills and techniques which must be mastered by successful mediators.