New edition of this well-established textbook which details a wide range of
communication topics with particular focus on the four main communication
skills of listening, speaking, reading and writing.

NEW TO THIS EDITION:
* Updated chapter on Communication Technology exploring:
- The internet as a democratic, `bottom up' medium in which anyone can be a producer e.g. blogging, YouTube and social networking sites
- The impact of social networking sites such as Bebo, Facebook, Twitter, MySpace
- Other technological developments such as Skype, Blackberry
* Introduces cutting edge group facilitation methods such as Open Space Technology and World Cafe
* More detailed look at consensus as a method of decision making at meetings
* Introduces non-violent communication methods to the section on Interpersonal Communication
* Updated chapter on Mass Communication including recent changes to Irish defamation laws
Each chapter contains activities and points of discussion to encourage participation in the classroom and lists additional web resources for further study and exploration

WRITTEN FOR * Communications modules at FETAC levels 5 * Also suitable for courses in which there is a communications element at FETAC level 4