Including all of the information necessary for safe, competent practice, this is a practical, hands-on educational and training resource for nurses working in telephonic health care settings. It delivers the requisite tools and instruction for optimizing patient communication, performing assessments, and providing effective care of chronic conditions. Moving step-by-step from simple to complex information, the resource de-mystifies the process of telephonic nursing care and describes numerous tools such as learning outcomes, algorithms, exercises to reinforce learning, case studies, and critical thinking questions that help readers develop and hone telehealth nursing skills.

The text addresses such challenges as actively listening to the patient 'between the lines' in the absence of an in-person examination, discerning the right questions to ask, performing a comprehensive health assessment using only one's sense of hearing, alleviating stress regarding limited assessment resources, and more. It discusses the advent and growing importance of telehealth nursing as a care model, must-have considerations for treating patients telephonically, special lifespan and mental health concerns, implications for veteran's health care, diagnostic tools, and abundant patient teaching methods. Also included are invaluable clinical pearls from those who have been 'in the trenches' along with a review of body systems and disease processes.

Key Features:

• Helps nurses understand the keys to successful telehealth nursing
• Teaches enhanced, specialized communication techniques including active listening
• Guides nurses in assessing patients using only sense of hearing/active listening
• Includes case studies, algorithms, patient teaching resources and more

Third place winner in the 2017 American Journal of Nursing awards.