My Account
Log in Registration
All
Cart
Highlights
Fiction Books
Non-Fiction Books
Children's Books
Rare Books
Music
DVD & Blu-Ray
Video Games
Category
Wishlists
Cart
All
Free US shipping over $10
Trustpilot
Proud to be B-Corp

Strategic Communication in Business and the Professions Dan O'Hair

Strategic Communication in Business and the Professions By Dan O'Hair

Strategic Communication in Business and the Professions by Dan O'Hair

Reviews:
$7.41
Condition - Good
Only 4 left
GoodWell Read

Faster Shipping

Get this product faster from our US warehouse

Strategic Communication in Business and the Professions Summary

Strategic Communication in Business and the Professions by Dan O'Hair

Designed for introductory business and organizational communication classes, this successful, multi-edition book focuses on helping the reader to master the four essential elements of effective communication--setting goals, knowing the audience, mastering skills, and managing anxiety. The Sixth Edition addresses current challenges to business communication created by advances in new technology, the global marketplace, shifting communication priorities, and diversity within the workforce.

About Dan O'Hair

Dan O'Hair

University of Oklahoma

Background

H. Dan O'Hair is a Presidential Professor in the Department of Communication at the University of Oklahoma. He has published more than seventy research articles in communication, business, management, and psychology journals and volumes. In addition, he has authored and edited twelve books on the topic of communication. O'Hair has been the principle investigator for several grants from business, non-profit, and government institutions totaling more than $4 million. He has served on the faculties of Texas Christian University, New Mexico State University, and Texas Tech University. He served as editor of the Journal of Applied Communication Research, one of NCA's research journals and as associate editor of ten journals in the social sciences. His teaching interests are business and organizational communication, risk communication, and health communication. In 2006, Dr. O'Hair served as President of the National Communication Association, the world's largest scholarly organization devoted to the study and advancement of communication.

Gustav W. Friedrich

Rutgers University

Background

Gustav W. Friedrich is Professor II and Dean in the School of Communication, Information, and Library Studies at Rutgers University. His publications appear in such journals as Communication Education, Communication Monographs, Journal of Communication, and Journal of Personality and Social Psychology. He is author/editor of 13 books. Professor Friedrich's honors and awards include: Presidential Professor; Kenneth E. Crook Faculty Award; Josh Lee Service Award; Henry Daniel Rinsland Memorial Award for Excellence in Educational Research; Regents' Award for Superior Teaching; and Golden Anniversary Award. His research interests are in communication theory and in instructional and applied communication.

Lynda Dee Dixon

Bowling Green State University

Background

Lynda Dee Dixon is Associate Professor in the Department of Interpersonal Communication at Bowling Green State University. She has served as Graduate Coordinator in the School of Communication Studies and as Faculty Associate in the Graduate College. Previously, she has been on the faculty at the University of Oklahoma, University of New Mexico, and Indiana University-South Bend. A Cherokee from Oklahoma, she began her research by studying the health communication of Oklahoma American Indian women. Her research has focused on diversity issues in health, education, and professional organizations. Dixon's publications include a co-edited book on women in prison, book chapters, and journal articles. Her three most recent journal articles have focused on the effects of architecture and posted signs in federal health care facilities for American Indians, and the phenomenon of rap music. She teaches graduate and undergraduate courses in health communication, intercultural communication, and organizational communication.

Table of Contents

Note: Each chapter begins with Strategic Scenario and an Overview and concludes with Strategic Scenario Wrap Up, Summary, Key Terms, Discussion, Activities, Strategic Skills, and Technology Tools.

I. An Introduction to Communication in Organizations

1. Communication in Organizations

The Interactive Communication Process

Reasons for Communication Failure

Understanding Organizational Communication

Practicing Business Communication: IKEA

Ethical Issues: Are You Being Watched?

2. The Model of Strategic Communication

A Model for Communication in the Information Age

Situational Knowledge: The Context of Organizational Communication

Goal Setting for Organizational Communication

Communication Competence

Anxiety Management

Practicing Business Communication: FedEx Corporation

3. Diversity in Business and the Professions

The Issues of Diversity

Communication Between Diverse People

Situational Knowledge: Understanding Your Perspectives

Communication Competence: Personality Traits

Anxiety Management: Resolving Cultural Conflict

Legal Guidelines and Diversity

Ethical Issues: Honoring Religious Practices

II. Basic Communication Skills

4. Listening Skills

Listening in Your Career

Hearing Versus Listening

The Role of Perception

Goal Setting for Interactive Listening

Situational Knowledge: Preparing for Interactive Listening

Communication Competence: Interactive Listening

Anxiety Management

Evaluating Your Listening

Practicing Business Communication: United Psychiatric Group

Ethical Issues: Ethical Listening Situations

5. Verbal and Nonverbal Skills

Goal Setting for Effective Messages

Situational Knowledge: Personal and Environmental Factors

Communication Competence: Verbal and Nonverbal Skills

Anxiety Management

Message Strategies

Ethical Issues: Touching in the Workplace

Practicing Business Communication: Communication Media

6. Leadership and Management Skills

What Does a Leader Do?

Management Theory

Leadership Theories

Leadership Versus Management

Goal Setting: Managing the Present and the Future

Situational Knowledge: The Foundation of Strategic Leadership

Communication Competence: Demonstrating Leadership Skills

Anxiety Management

Practicing Business Communication: United Negro College Fund

Ethical Issues: Leadership Using Fear

III. Interpersonal Communication Strategies

7. Work Relationships

Manager-Employee Relationships

Coworker Relationships

Mentoring Relationships

Romantic Relationships in the Workplace

Sexual Harassment

Employee-Customer Relationships

Practicing Business Communication: Tom's of Maine

Ethical Issues: Nicole's Protege

8. Principles of Interviewing

The Interview

Goal Setting: Dyadic Communication

Situational Knowledge: Structuring the Interview

Communication Competence: Asking Effective Questions

Responding and Providing Feedback

Anxiety Management: Interviewer and Interviewee

Ethical Issues: Handling Tricky Questions

9. Interviews in Business Settings

Employment Interviews: Introduction

Employment Interviews: The Interviewer

Employment Interviews: The Interviewee

Appraisal Interviews

Disciplinary Interviews

Media Interviews

Ethical Issues: The Dilemma of Knowing Too Much

Practicing Business Communication: Aegir Systems

IV. Group Communication Strategies

10. Fundamentals of Group Communication

What Is a Group?

Factors Influencing Group Communication

Factors Affecting Group Communication

Teleconferences and Videoconferences

Special Groups

Practicing Business Communication: Creative Communication Network

Ethical Issues: Ethical Qualities of Leaders

11. Meetings: Forums for Problem Solving

Goal-Setting: The Agenda

Situational Knowledge: Preparing for the Meeting

Situational Knowledge: Developing Critical Thinking Skills

Communication Competence: Problem Solving

Anxiety Management

Evaluating Group Effectiveness

Ethical Issues: Maintaining Ethics When Working Alone

Practicing Business Communication: Nokia Corporation

12. Negotiation and Conflict Management

Argumentativeness and Verbal Aggressiveness

Negotiation

Conflict Management

A Strategic Approach to Conflict

Practicing Business Communication: Tootsie Roll Industries, Inc.

Ethical Issues: To Tell, Or Not To Tell?

V. Public Presentation Strategies

13. Developing and Delivering Effective Presentations

Anxiety Management

Goal Setting: Identifying the Topic and the Purpose

Identifying the General and Specific Purposes of the Presentation

Situational Knowledge: Analyzing the Audience

Identifying and Researching Main Ideas

Providing Support for Ideas

Developing an Introduction and a Conclusion

The Outline: Basic Considerations

Communication Competence: Presenting the Message

Fielding Audience Questions

Practicing Business Communication: American Red Cross

Ethical Issues: Audience Challenge

14. Informative Presentations

The Range of Informative Presentations

Accumulation of Information

Functions of Informative Presentations

Organizing the Presentation

Typical Formats

Guidelines for a Successful Presentation

Situational Knowledge: Technology

Communication Competence: Camera Skills and Special Occasions

Anxiety Management: Practice and Knowledge

Ethical Issues: All Sides of the Issue

Practicing Business Communication: Best Western International, Inc.

15. Persuasive and Special Presentations

Functions of Persuasive Presentations

Persuasive Formats

Basic Resources for Persuasion

The Persuasion Process

Special Occasion Presentations

Ethical Issues: Vested Interests

Additional information

CIN0205561209G
9780205561209
0205561209
Strategic Communication in Business and the Professions by Dan O'Hair
Dan O'Hair
Used - Good
Paperback
Pearson Education (US)
2007-05-02
465
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Strategic Communication in Business and the Professions