This revised text takes account of recent developments in front-office operations in the hospitality sector. Key features of the new edition include a broadening of range to show how skills apply in all service-sector contexts, updated technological information such as payment and EPOS systems, and new diagrams and illustrative examples of actual companies in operation. The book is suitable for BTEC National and HND students, the first year of degree courses in hospitality management, and hoteliers, managers and receptionists.