This popular text provides practical guidelines for effective interaction with the elderly and presents techniques for overcoming common communication problems and disorders common among elders. New to this second edition are chapters addressing assisted living, the use of computers for communication, the Boomers, and new approaches for dealing with emotional strains of anxiety and depression, among others. Each chapter concludes with exercises and activities designed to help readers practice and hone their skills. This book is ideal for courses in departments of gerontology, social work, nursing, and communication.