From a top healthcare futurist, frontline innovator, and Deloitte consultant comes a bold new vision for Humanizing Healthcare-hardwiring humanity at every point of care-that is good for people and good for business.

Our nation's healthcare and life science industry has changed dramatically over the past few decades-and not always for the better. In addition to rising costs and access challenges, the current system has caused needless suffering for patients and clinicians alike: physically, emotionally, financially, and socially. There have been numerous efforts to overhaul the system, but nothing has yet cured healthcare of its illnesses.

In Humanizing Healthcare, paramedic-turned-physician executive and Deloitte Managing Director Summer Knight draws on her years of experience on the frontlines of healthcare to offer a powerful road map for real reform. Her refreshingly human approach to transforming our healthcare system provides practical strategies to:

• Identify core problems in the current system-and find the best workable solutions.
• Combine healthcare with social services-and build stronger networks of support.
• Use digital technology and virtual visits to provide expert care at lower costs.
• Empower healthcare consumers to make smarter choices in their treatment and purchasing options.
• Form therapeutic alliances between the clinical team (physicians and staff) and the home team (family and friends).
• Build a solid foundation for ongoing improvements that are truly sustainable, affordable, and humane.

This is a clear, compassionate guide to how the industry can transform to embody a more human perspective and use it as a collective north star that will positively impact all stakeholders-consumers, providers, caregivers, staff, executives, shareholders, and the government-alike. Most importantly, this book will open your eyes to what's possible when you create high-quality, deeply felt alliances that deliver consumer-driven care with value to all.

Humanizing Healthcare is the future of health.