We know a lady when we see one, but what exactly makes a lady? A certain something that results from the delicate combination of kindness, elegance, charm and style. A lady knows what to say and do in the most awkward of situations. If this doesn't sound much like you, enough is enough. It's time to take charge of your uncultured ways and learn to charm with the best of them. Throw out that shapeless cardigan, ditch those white stilettos, clean up your act - and your language - get to grips with etiquette know-how and make modern manners a must. Wherever you go make sure you are noticed for your style and grace, not for the fact you have dinner stains on your clothes and you're always one hour late. L is for Lady will teach you how to dazzle the world with your impeccable knowledge, refinement and taste.