This book has established itself as a key text for all doctors, whatever their experience and wherever they practice, and is of particular value to candidates sitting the Membership of the Royal College of General Practitioners (MRCGP) examination. The light-hearted, conversational approach makes for enjoyable reading. All trainee doctors, particularly those completing the Work Based Assessment (WBA) section of the MRCGP examination will find this text invaluable, as will undergraduate medical students and postgraduate candidates for the new Clinical Skills Examination (CSE) in 2007, a future requirement for membership of the RCGP. 'This book is readable, friendly and informative guide. A great help.' - Education for Primary Care. 'If you have never read a book about doctor/patient communication - start with this one. The author provides tips for anyone taking the College exam. It will appeal to all general practitioners, being very readable and illustrated with narrative and cartoons. The book concludes with an excellent personalised reference list'. - Practical Diabetes International. 'The consultation is analysed in-depth in this remarkable easy-to-read volume' - GP. 'An uninhibited paean of good communication' - Education for General Practice. 'Cheerfully illustrated and readable' - British Medical Journal. 'The text is full of wisdom' - British Journal of General Practice. 'Easy-to-read and written with enthusiasm' - Medical Monitor. 'An excellent blend of theory and practice which should be read by every doctor' - Clinician in Management. 'A must for every doctor' - Family Practice.