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This pocket-size book breaks down something incredibly complicated into simple steps that are easy for anyone to follow. It is so easy that you are left wondering why you aren't doing this already - but therein lies the magic of Carolyn's work, she has the art of making something very hard very do-able. I will definitely be buying this book for my team to ensure we drive the culture of accountability by adopting this approach. Caroline Barth, Chief Human Resources Officer at Lonza; Accountability is critical to the functioning of any business. Carolyn Taylor has spent years developing a road-map that allows you to create a scalable system of accountability. Packed with useful tips and advice, this is a must-read book for anyone who is involved in the business of making or keeping promises. Siobhan McHale, author of 'The Insider's Guide to Culture Change'; Carolyn's unique approach in driving individual and collective accountability helped me and my team discover new levels of ambition and outpace the speed of change in the US healthcare environment. Fabrice Chouraqui, CEO at Cellarity, ex-President Novartis Pharmaceuticals US

Carolyn Taylor is one of the world's foremost experts in corporate culture transformation and the CEO of global culture change consultancy, Walking the Talk. Over the past 30 years, Carolyn has run workshops with over 50,000 leaders, worked alongside 200 culture change journeys, consulted on 15 mergers & acquisitions, coached 60 CEOs and worked in 35 countries. Her clients have included Google, AXA, BT, BHP and Itau Unibanco bank in Brazil. Carolyn wrote the first practical guide on how to change culture Walking the Talk: Building a Culture for Success (Random House), described by Professor Lynda Gratton of the London Business School as a must read for any manager embarking on the journey of cultural change. The book is considered to be a corporate literature classic.