Kim Zoller and Kerry Preston are partners in Image Dynamics, with more than two decades of experience building successful, highly customized coaching training programs for Fortune 500 companies around the world. They work with a broad base of industry leaders to help them get to the top and stay there, with programs that develop exceptional leadership, creative thinking, and a highly effective workforce. Together, they have trained and coached more than 100,000 individuals. Recognized experts in business protocol, branding, leadership development, presentation and communication skills, customer service, and sales training, Kim and Kerry are the authors of You Did What? The Biggest Mistakes Professionals Make and You Said What? The Biggest Communication Mistakes Professionals Make.