Fully updated, with an additional chapter on common problems, Business Etiquette guides the reader through the unwritten code of good business manners, which, when followed by individuals and their companies, will enable them to: work more effectively and profitably together establish and sustain successful long-term relationships improve individual development and potential for promotion. Mastering the rules of business etiquette is a straightforward process. Business Etiquette is a simple and practical guide to handling a wide variety of business situations, both difficult and commonplace, in which business people are likely to be judged by their command of correct business behaviour. However highly you may rate your manners, the questionnaires and checklists provided will help you to find major ways in which to improve your performance. The results may surprise you. Being well mannered is a real source of personal and corporate competitive advantage. Spending time on achieving it must represent a good investment. David Robinson was a management consultancy partner in a leading accountancy firm before establishing his own practice. He is now a director of several companies and an adviser on strategic and commercial development issues to others.