This text, designed for students of Intermediate Distribution GNVQ with BTEC, RSA and City and Guilds, incorporates knowledge-based information along with activities, case studies and assignments. Assignments provide the necessary evidence for student portfolios and activities encourage student-centred learning whilst supplying supplementary evidence. Skills and performance criteria are listed to help teachers and students understand exactly what is being achieved. Case studies based on well-known organizations explore the relevant issues in real contexts, and questions at the end of each chapter serve to test and reinforce the information acquired.