This is a comprehensive study of the topical issue of quality assessment and management psychology. It develops the issue of quality by examining work done in industry and services, and then applies this work to clinical psychology. Related issues are also covered, including clinical audit, outcome measures, patient satisfaction and the concept of quality of life. Examples are drawn from a wide range of clinical psychology situations and health care settings. The book stresses practical approaches, and each chapter ends with action guidelines for readers to pursue in their own situations.