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The Relationship Revolution Larry Hochman

The Relationship Revolution By Larry Hochman

The Relationship Revolution by Larry Hochman


£3.49
New RRP £16.99
Condition - Very Good
Only 3 left

Summary

How building relationships is the answer to economic recovery Customers are obviously at the core of any business. However, most customers' trust in business is at an historic low, and many customers feel let down by businesses they formerly trusted.

The Relationship Revolution Summary

The Relationship Revolution: Closing the Customer Promise Gap by Larry Hochman

Larry's thoughts on customers, culture and talent are immensely valuable for any business, anywhere in the world. - Sheldon S. Wiseman, President & CEO, Amberwood Entertainment Corp. For Larry the relationship between customers and profitability is intuitive and effortless. By reading his book you will be galvanised to do something about it at a time when it couldn't matter more. - Amanda Mackenzie, Chief Marketing Officer, Aviva Larry Hochman understands the business zeitgeist exceptionally well. The Relationship Revolution brings together what he has learned from hundreds of customers and thousands of managers. His argument that authentic customer relationships are what will separate the winners from the also-rans is provocative, challenging and a call to action. - Dr Stan Maklan, Cranfield School of Management If you are still denying the importance of Web 2.0, then read this wake-up call from one of the world's foremost speakers on customer relationships. If you truly value your customers then The Relationship Revolution is required reading - in every part of the world and regardless of the business you are in. - Scott Gustlin, Vice President, Interactive RTP Finally Larry Hochman, one of the world's most popular keynote speakers, has put his wisdom into a book. His insights on management, marketing, leadership, customer service and human resources will certainly help the readers create unique value...at the speed of life. - Santiago Zapata, Founder and President, HiCue Speakers In this long-awaited book, leading business thinker Larry Hochman maps out what you have to do to succeed in the coming decades. He gets under your customers' skin, shows you what they really want, and then takes you through what you have to do, inside and outside your organisation, to get there. Inspirational and enlightening, The Relationship Revolution should become a new 'rule book' throughout your organisation.

The Relationship Revolution Reviews

'Simple yet profound, practical and full of examples, this book will become essential reading for business leaders in coming years.' (FreshBusinessThinking.com, March 2010). '...this book is to help you better focus on [customer-relationships]...and to point out the...danger if you fail to do so...' (Customer Engagement, February 2010). '...shows how, in a climate where everyone is searching for value, you can succeed by building customer relations...' (Contact, June 2010).

About Larry Hochman

Larry Hochman is one of the most popular keynote speakers in the world and a former European Business Speaker of the Year. He is a globally recognised expert on customer relationships, leadership and talent management. Before beginning his speaking career twelve years ago, Larry held a number of senior positions at British Airways and the loyalty management company Airmiles in both New York and London. He was also a pioneer of corporate mentoring in Europe and has been the personal mentor to many Chief Executives all over the world. Originally from America, Larry currently resides in both London and Venice.

Table of Contents

Acknowledgements. Introduction: Customers for Life...Priceless. 1 The Search for Unique Value. 2 The Collapse of Trust and Confi dence. 3 Closing the Promise Gap. 4 Customers in Control, Forever. 5 Get Closer, Get Smarter, Get Ready. 6 Building a Common Purpose. 7 Talent, as Precious as Oil. 8 The Virtuoso Way: How One-to-One Relationships Revolutionised Luxury Travel. Epilogue: The Time is Now! Index.

Additional information

GOR001978661
9780470687932
0470687932
The Relationship Revolution: Closing the Customer Promise Gap by Larry Hochman
Used - Very Good
Hardback
John Wiley & Sons Inc
20100205
166
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - The Relationship Revolution