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Smarter Outsourcing Jean-Louis Bravard

Smarter Outsourcing By Jean-Louis Bravard

Smarter Outsourcing by Jean-Louis Bravard


£13,00
New RRP £39,99
Condition - Very Good
Only 2 left

Summary

Enables you to structure your outsourcing deals for sustainable long-term success. This book explains how to make the decisions effectively, taking account of complex management and people issues as well as financial imperatives. It shows how to ask the right questions and make smarter decisions at various stages.

Smarter Outsourcing Summary

Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships by Jean-Louis Bravard

A focused, implementation-orientated, executive-level book on outsourcing by two globally known practitioners.

Smarter Outsourcing Reviews

"...brings a breath of fresh air to this topic" - Professional Manager, September 2006 "... there hadn't been a comprehensive handbook written on the topic until this one came along... a very welcome and necessary addition to any management library... the authors both have a significant pedigree in the outsourcing business... a highly valuable reference source for anyone... It is thorough, clear and well-referenced." - Personnel Today, July 2006 "Admirably clear and execution-oriented. This book is thoroughly recommended." The Director Magazine "A most comprehensive book guiding any executive or stakeholder through the complexity of outsourcing and transformation." Trevor Matthews, Chief Executive UK & Europe, Standard Life "Bravard and Morgan explain persuasively, and succinctly, why any institution should consider outsourcing as a modern and effective management tool." Howard Davies, Director of the London School of Economics "Striking the right balance between internal and external resources in all the major functions of your company is an issue all managers should really focus on today. We should dedicate our skills and energy to those areas where we can really make a difference. The rest is a distraction. This book will be very useful to help you with the decision-making process." Olivier Fleurot, Managing Director, Financial Times "....provides valuable insights for executives contemplating an outsourcing strategy." Gay Haskins, Director External Affairs, London Business School "We can benefit from the hard lessons learned by the trailblazers. Morgan and Bravard bring decades of practical experience to the table and provide a comprehensive view of the potential benefits, challenges and pitfalls of outsourcing" Till Guldimann, Vice Chairman, Sungard "This book is for the worried CEO and CFO, who are on the verge of making the final decision to outsource and pondering their first steps with trepidation." Emanuel Daniel, Editor, The Asian Banker "Every once in a while a management book comes along that makes you rethink basic management tools. Smarter Outsourcing is one of those books and will sit on many CXO desks and board rooms " Victor Chu, Chairman, International Chamber of Commerce (ICC) Commission on Banking and Insurance

About Jean-Louis Bravard

Jean-Louis Bavard is Managing Director, EDS Global Financial Services Industry. Robert Morgan is former head of Morgan Chambers plc, the outsourcing consultancy

Table of Contents

Foreword: A letter from the authors Outsourcing: the sharpest tool in the box Outsourcing's albatross Why we have written this book From observation to road map Power with responsibility About the authors List of abbreviations Acknowledgements Introduction: Why you know how to do this What do you mean by outsourcing? Our definition Using your M&A skills to best advantage Six principles for outsourcing success Our approach in this book 1 Clear deal and strategy alignment Seeing beyond the trigger The wider picture A secret shared In a cul-de-sac The decisiveness to move ... ... plus absolute clarity How bold do you want to be? A question of emotion Driving the deal Talking to the enemy? Internal v. external sourcing Sourcing v. business process outsourcing BPO v. business transformation outsourcing A CEO self-test for BPO 2 Mitigating risk The surrounding stakeholder context Communicating the nuts and bolts of the deal Preparing for the exit before the start Reasons to split Detailed risk factors: into the schedules Protecting intellectual property Managing multiple suppliers: 'best of breed' Defining the interconnects The prime contractor route Thinking the unthinkable: coping with meltdown Risk questions for suppliers Onshore or offshore: risk or economics? Not a case of all or nothing Offshore providers' onshore presence 3 Clear shared value A 'free trade' model - or protectionism? Achieving a win/win Building on trust through shared expectations and objectives The root causes of loss Staying in line Avoiding 'contract squeeze' Understanding success ... ... and not overselling it Where has that A team gone? Getting it in black and white The value of consistency Procurement v. relationship building Third-party coaching: extracting value - or destroying it? Pre-negotiation workshops Evaluating the business case through M&A principles Stress-testing the value proposition Moving forward 4 Value-based negotiation Procurement - or partnership? Creating a clear two-way view of strategy Unasked questions Lining up the goalposts Discovery: beware nasty surprises Understanding assumptions and motivations Regular project updates - as with M&A Can you work with these people? The human factor Internal SLAs: a step in the right direction Controllable, not autonomous From the customer's viewpoint Avoiding legalese Revisiting the value case ... ... even to breaking point Homeopathy or surgery? Review - and review again Alignment for a win/win 5 Moving to the new way of thinking Openness or secrecy? Setting the pattern of communication A coherent story The role of FAQs Change + uncertainty = pain Governance and controls: be holistic - and rigorous Documenting the start and end state Contract v. relationship Avoiding winners and losers Crystallizing the benefits The supplier's revenge Maintaining the balance of value - and pain What gets left behind? Leaving dysfunction behind Reasonable retention - not too much Defining and monitoring roles Making alignment resilient Linkage with users' interests User

Additional information

GOR005335282
9780273705604
0273705601
Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships by Jean-Louis Bravard
Used - Very Good
Paperback
Pearson Education Limited
2006-04-06
248
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Smarter Outsourcing