Part 1 Approaches: applied conversation analysis, Paul ten Have; discursive psychology, Derek Edwards and Jonathan Potter; critical discourse analysis, Norman Fairclough. Part 2 Applications: discovering order in opening sequences in calls to a software helpline, Carolyn Baker et al; understanding who's who in the airline cockpit - pilots' pronominal choices and cockpit roles, Maurice Nevile; reporting a service request, Ann Kelly; applying membership categorization analysis to chat-room talk, Rhyll Vallis; investigating the cast of characters in a cultural world, Kathy Roulston; what is Martin Bryant? - psychiatric and commonsense categories in managing culpability, David McCarthy and Mark Rapley; whose personality it it anyway? the production of personality in a diagnostic interview, John Lobley; managing accountability in set-piece political talk, Martha Augoustinos; Howard's way - naturalizing the new reciprocity between the citizen and the state, Karen Herschell; on saying sorry -repertoires of apology to Australia's stolen generations, Amanda LcCouteur. Part 3 Theory and method: two lines of approach to the question what does the interviewer have in mind?, Angela O'Brien-Malone and Charles Antaki; methodological issues in analyzing talk and text - the case of childhood in and for school, Helena Austin et al; demystifying discourse analysis - theory, method and practice, Keith Tuffin and Christina Howard; is institutional talk a phenomenon? - reflections on ethnomethodology and applied conversation analysis, Stephen Hester and David Francis.
