Mastering Your Organization's Processes: A Plain Guide to BPM by John O'Connell
2006. First Edition. 270 pages. Signed by the author. Red dust jacket with B&W lettering over black cloth. Small brown staining to front endpaper, otherwise pages are clean with firm binding. Mild wear to spine, board edges and corners, with soiling to boards. Unclipped dust jacket. Mild wear to edges and corners, with sunning to spine and edges. Minor soiling to DJ.