Assertiveness for Managers by Terry Gillen
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Assertiveness for Managers
Summary
Covers all aspects of management skills. Part 1 guides the reader in assessing his/her own skills and relates the theory of assertiveness to the workplace. Part 2 is a ready reference on how to behave assertively in a range of managerial situations.
Assertiveness for Managers Summary
Table of Contents
Part 1: Reversing the domino effect; recognizing behaviour; what makes us behave the way we do? - positive self-talk, early programming,rights; assertiveness and effective management; assertive techniques. Part 2: Reprimanding or criticizing a member of staff; being reprimanded or criticized; handling aggressive people; handling submissive people; handling resentment; delegating an unpleasant task; resolving conflict; saying no to a request; handling work overload from your boss; telling your team about tough targets; giving praise; being praised; performing well in meetings; talking to a poor listener; seeking guidance from your boss; reducing stress; handling persistent sales people.
Additional information
GOR002260107
9780566076138
0566076136
Assertiveness for Managers by Terry Gillen
Used - Very Good
Paperback
Taylor & Francis Ltd
19940929
260
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us