This text looks at essential communication behaviour in nursing, with instructions on specific methods for handling difficult interpersonal situations. Exercises are provided in each chapter, incorporating actual nursing situations. There is an emphasis throughout on assertiveness and caring, and this edition includes two new chapters on the therapeutic use of humour and spirituality in order to promote a more holistic approach to therapeutic communication. Communicating with groups with special needs is covered, such as the family, groups, children, the elderly, clients from different cultures, AIDS clients, suicidal clients and victims of abuse.