Unacceptable behaviour, substandard work, poor morale, frequent absences, bad relationships, awkwardness. This book looks at the causes and how you should respond (whether you should counsel, coach or discipline). It stresses the importance of having fair and consistent procedures and explains how to communicate this information effectively to personnel. Finding the correct balance between improvement and punishment is central to the book. A practical approach, with case studies, examples and extensive illustrations. The Pocketbook Series comprises more than 60 titles in the areas of training finance.