Life moves fast enough these days to keep you working at break-neck speed most of the time. What you can really do without is problem people who create unpleasantness and difficulties and just plain slow you down. In this age of fast working, difficult people aren't suddenly going to change personality overnight. So you're going to have to do the work instead. And it's not so bad really. Once you know the techniques for handling these people, you'll find it comes naturally before long. Whether they are domineering, or they constantly pass the buck, whether they are sulkers or just plain whingy, there are techniques for getting the best from everyone and making your own job a damn sight easier. This book is about difficult people wherever you encounter them at work, whether they are colleagues, bosses or your own team members.