From the reviews:
A comprehensive multiauthored manual that outlines the techniques and methods that can be applied to the health care system to improve patient flow, reduce patient delays, and improve overall health care. ... Many examples are illustrated to enhance learning. ... Recommended Readership: Physicians involved with the management of the practice or in leadership roles, office and hospital administrators or managers, and quality improvement champions. (Mark A. Nyman, Mayo Clinic Proceedings, Vol. 82 (3), March, 2007)
This book, which contains 15 papers on the operational aspects of health-care delivery, was written by doctors, nurses, industrial engineers, and operations research professionals ... . Those of us who are deeply interested in the application of management principles and technologies to health-care delivery will be delighted to receive this book. ... it will also serve to alert health administrators worldwide that a science has grown up to solve the operational problems in health-care delivery, and that they should be using it in their organizations. (Jamshed A. Modi, Interfaces, Vol. 37 (5), 2007)
