The second edition of this text imparts a broad understanding of interpersonal skills for staff training or working in a variety of play and childcare settings. It deals with all aspects of communication and places communicating with adults and children within the same theoretical framework. It shows how staff can help the other person, child or adult, to communicate effectively. This new edition introduces new examples and illustrations, and broadens the scope of the book to cover children of all ages. There is also new material on racism, sexism and disability. Exercises are included, alongside suggestions for observations and materials for group discussion or reflection by the individual student.