Not only the words but also the stationery, layout and general appearance of a letter provide a testimony to the character of the writer. This book examines the phenomenon of letter writing. It surveys the whole field of letter writing, including areas such as chain letters, fan mail and hate mail. It combines a discussion of new forms of written communication (especially the fax), with an assessment of the etiquette involved in written correspondence. Advice is given on how to write thank-you letters, complaints, references, condolences and faxes. Model letters and style notes are included.