This text contains up-to-date information on office technology and hints on coping with a range of office tasks, all based on practical experience. It provides office-style individual and group activities which aim to prepare students for attaining the NVQ qualification. Each unit ends with review questions and answers for students to check their progress. Many individual and group practical activities are also provided, offering preparation for the awards. The activities aim to bring the real world of work to the training office or classroom. The books tell students how things are really done in an office and what will be expected of them. Focus is on the acquisition of underpinning theoretical knowledge as well as the development of competence-based practical skills.