Customer Care by John H. Wellemin
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Customer Care
Customer Care
Summary
This handbook aims to show how a company can involve all its personnel in using customer support as a competitive tool. It examines the meaning of customer support, the importance of communication, complaining as a positive tool, setting and monitoring standards, and the customer care programme.
Customer Care Summary
Table of Contents
Sunday - customer care in general; Monday - who are the customers?; Tuesday - elements which can influence customer care; Wednesday - enhancing customer relations; Thursday - complaints; Friday - setting and measuring standards; Saturday - the customer care programme.
Additional information
GOR003992515
9780340711965
0340711965
Customer Care by John H. Wellemin
Used - Very Good
Paperback
John Murray Press
19980408
95
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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