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Mediation for Managers By John Crawley

Mediation for Managers by John Crawley

Condition - Very Good
$22.99
5 in stock

Summary

Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself.

Mediation for Managers Summary

Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work by John Crawley

In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling.

Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediation's positive way of looking at conflict, how it injects a new dimension into people's "conflict zone", and outlines the qualities needed to be a mediating manager.

Mediating managers become beacons of positive energy perceived as people capable of holding things together when others are "losing it". They are able to do this because they are enablers, not judge and jury, catalysts not fixers, encouragers not enforcers.

Mapping out the overall steps of the mediation process, what mediating managers' core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, the book demonstrates how transferable mediation skills are and how they can be used in a wide range of workplace settings.

Mediation for Managers Reviews

All managers who find themselves faced with conflict will find something useful in here. The mediation process comes through clearly, with simple visible cues, checklists and instructions. -- David Wyatt - Research Director, GlaxoSmithKline
Indispensable for managers who need a step-by-step guide for working on a problem quickly. -- Graham Waddington - Independent Mediation Practitioner
This should be essential reading for all human resource managers and indeed for all employees in a supervisory position. * Health and Safety at Work *

About John Crawley

John Crawley, author of Constructive Conflict Management (Nicholas Brealey Publishing) and Katherine Graham are directors of Conflict Management Plus, the leading consultancy and training organization in this fast growing field. Katherine Graham and John Crawley, author of Constructive Conflict Management (Nicholas Brealey Publishing)are directors of Conflict Management Plus, the leading consultancy and training organization in this fast growing field.

Additional information

GOR001722106
9781857883152
1857883152
Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work by John Crawley
Used - Very Good
Paperback
Hodder & Stoughton General Division
2002-06-06
256
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Mediation for Managers