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Managing Customer Service Institute of Leadership & Management

Managing Customer Service By Institute of Leadership & Management

Managing Customer Service by Institute of Leadership & Management

Reviews:
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Summary

Contains a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. This series consists of books whose learning content is closely aligned to the Level 3 S/NVQ in Management.

Managing Customer Service Summary

Managing Customer Service by Institute of Leadership & Management

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

Managing Customer Service Reviews

The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book. Bob Mackay, Group Training Consultant, Christian Salvesen

About Institute of Leadership & Management

Published for the Institute of Leadership & Management

Table of Contents

Introduction; Chapter 1 Session AAbout customers; Chapter 2 Session BWhat is customer care?; Chapter 3 Session CDelivering customer care; Chapter 4 Performance checks; Chapter 5 Reflect and review;

Additional information

NLS9780080464190
9780080464190
008046419X
Managing Customer Service by Institute of Leadership & Management
Institute of Leadership & Management
Institute of Learning & Management Super Series
New
Paperback
Taylor & Francis Ltd
2007-04-27
106
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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Customer Reviews - Managing Customer Service