Heather Osterloh has earned industry recognition as a Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Cisco Certified Design Associate (CCDA), Cisco Certified Design Professional (CCDP), Network Associate Sniffer trainer, Certified Network Expert (CNX) for Ethernet and Token Ring, Novell CNI/ECNE, Microsoft Certified Systems Engineer (MCSE), and Microsoft Certified Trainer (MCT). She also holds her Cisco Certified Internetworking Expert (CCIE), written portion and is currently waiting to take the practical lab exam. Having spent the past 15 years training and consulting worldwide, Heather is an acknowledged leader in the networking industry. Author of one book, CCNA 2.0 Prep Kit 640-507 Routing and Switching, and of several popular Microsoft, Cisco, and Novell video series geared towards the busy professional, Heather continues to produce material that helps educate people about the world of networking. Heather also has lectured at the University of California, Berkeley; NetuCon's NetWare User Conference in San Jose; and the University of Puerto Rico; and was president of IT Academy, LLC for three years. Heather lives in Northern California with her husband Kirk and her dogs, Cocoa and Kato.
