When Frank Pacetta took over as district sales manager in Xerox's Cleveland office in 1987, the district was in a shambles. Morale was terrible, and the district ranked near the bottom nationally. He put the district near the top and kept it there until he left in 1992 to turn around Xerox's Columbus district and repeat the miracle. This book contains his tried-and-proven strategy to business success that has worked for Pacetta and Xerox. It's a real-world story of winning by motivating employees in the most positive way possible - nurturing them, showing them you care about their accomplishments, giving them the skills and the responsibilities to become winners. The book contains tips on how to build a team that won't be satisfied with anything less than total success.