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Business Relationship Manager Ernest Brewster

Business Relationship Manager By Ernest Brewster

Business Relationship Manager by Ernest Brewster


Condition - Very Good
Out of stock

Summary

Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives practical guidance to those new to the role or interested in getting a better understanding of what it entails.

Business Relationship Manager Summary

Business Relationship Manager: Careers in IT service management by Ernest Brewster

Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Business Relationship Manager Reviews

This is the definitive guide to business relationship management for all IT and business professionals. It takes some keynotes from ITIL and SFIA but plays a symphony in the depth and coverage of the human role in the context of process, systems, methods and technological change. -- Brian Scott MBCS

About Ernest Brewster

Ernest Brewster has over thirty years' experience in IT, including twenty years as a senior manager in various public sector organisations, latterly as Head of IT at Fife Council, one of Scotland's largest local authorities with an estate of over 15,000 personal computers and a network linking several hundred separate sites. A long-time champion of ITIL service management with a record of implementing ITIL good practice in complex organisations, he is an expert in strategy development, programme and project management, business process re-engineering and public procurement. He is also a former member of SOCITM's National Executive Committee and a contributor to several of SOCITM's MapIT publications.

Table of Contents

1. INTRODUCTION

2. INTRODUCTION TO BUSINESS RELATIONSHIP MANAGEMENT

3. THE BUSINESS RELATIONSHIP MANAGER

Goals and objectives

BRM responsibilities

Skills, competencies and knowledge

Interfaces and dependencies

4. TOOLS, METHODS AND TECHNIQUES

Standards

Good practice frameworks, procedures and processes

Tools and information

Metrics and performance

5. CAREER PROGRESSION AND RELATED ROLES

Origins

Continuing professional development (CPD)

Career progression - where next?

6. A WEEK IN THE LIFE OF A BRM - A CASE STUDY

Context

A week in the life

Additional information

CIN1780172508VG
9781780172507
1780172508
Business Relationship Manager: Careers in IT service management by Ernest Brewster
Used - Very Good
Paperback
BCS Learning & Development Limited
20140630
190
null null null null null null null null null null
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Business Relationship Manager