"This book clearly redefines the valuable role and impact HR canhave in business. Particularly refreshing is the acknowledgment anddefinition of the link HR has with the external customer. Istrongly recommend this book to all HR professionals considering are-evaluation of their own HR function."
-- Ron Guest, Vice President, Human Resources, BellCanada
"This book provides a valuable new way for HR professionals tothink about their work, their department, and how they can becomestrategic players in their organization. David Weiss's examples andinsights include such gems as the 'abandonment' principle: how todelay, dump, distribute, or diminish low value-added HR work. Thatalone is worth the price of the book. But there are lots of otherjewels. Don't miss this important new book-- a must-read forthe forward-thinking HR professional."
-- Dr. Carol Beatty, Professor, Business School, Director, Industrial Relations Centre, Queen's University
"Finally, a book that shows us how to build the HR function intoone that is truly valued as a strategic businiess partner-- amust-read for all business leaders."
-- James Marchant, Vice President Human Resources, C-MACIndustries
"It is indeed refreshing to see a human resource book thatfocuses on external customers and treats human resources as abusiness and not just a staff function."
-- Dr. Jagdish N. Sheth, Charles H. Kellstadt Professor ofMarketing, Goizueta Business School, Emory University
"It is brilliantly insightful. What I find so compelling aboutit is just how accurate a depiction it is of both HR reality and, hopefully, HR potential."
-- Lynn Evans, Vice President Human Resources, NortelNetworks
