GOR003517410

9781591841098

1591841097

Satisfaction: How Every Great Company Listens to the Voice of the Customer by Chris Denove

Used - Very Good

Hardback

Penguin Putnam Inc

20060701

288

N/A

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us