Name: I Hear What You Say, But What Are You Telling Me? By Barbara G. Madonik (Toronto, Canada)
SKU: 9780787957094
Price: 27.99 AUD
Availability: InStock

I Hear What You Say, But What Are You Telling Me? Summary

I Hear What You Say, But What Are You Telling Me?: The Strategic Use of Nonverbal Communication in Mediation by Barbara G. Madonik (Toronto, Canada)

I Hear What You Say, But What Are You Telling Me? is a fascinating, original, and invaluable tool kit filled with practical information and techniques for mediators who want to use nonverbal communication to their strategic advantage. Employing a proven process, Barbara Madonik--communication expert, mediator, and international consultant--reveals what it takes to understand, analyze, and utilize nonverbal communication to greatly enhance the mediation process.

I Hear What You Say, But What Are You Telling Me? Reviews

"It is a useful guidebook that should be read several times to capture its wealth of information." (The Texas Mediator, Fall 03)

About Barbara G. Madonik (Toronto, Canada)

Barbara G. Madonik is president of Unicom Communication Consultants Inc., a firm specializing in communication consulting and training, and dispute investigation and resolution services. She can be contacted at [email protected]

Preface.

Acknowledgments.

Introduction.

Communication Realities.

A Blueprint for Nonverbal Strategies

Maximizing Your Results.

Part One: Essential Definitions and Practical Applications.

1. Essential Definitions-Terms and Tools.

Systems.

Cues.

Language.

Paralanguage.

Levels of Awareness.

Space.

Touch.

Time.

Objectics.

Symbolism.

2. Practical Applications-Representational Systems.

Eye Cues and Patterns.

Physical Cues and Patterns.

Language Cues and Patterns.

Paralanguage Cues and Patterns.

Deciding on a System.

3. Practical Applications-General Patterns and Techniques.

Understanding Messages in Patterns of Communication.

Identifying Individuals' Cues and Patterns.

Applying Nonverbal Techniques During Mediation.

Part Two: Seven Steps to Getting Results.

Step 1: Be Prepared.

Planning Ahead.

Having Useful Equipment On Hand.

Gathering Facts.

Step 2: Maximizing the Initial Telephone Contact.

Physical Factors In Telephone Communication.

Conversation Management.

Paralanguage Nuances.

Questioning.

Step 3: Managing the Environment.

Examining the Power Balance.

Providing for Safety.

Establishing Comfort.

Conveying Respect.

Step 4: Assessing the Parties.

Knowing Yourself.

Tracking the Big Picture.

Tracking Detailed Information.

Identifying Action Triggers.

Identifying Working Frameworks.

Step 5: Building Rapport.

Engaging the Parties.

Adjusting Your Responsiveness.

Changing Communication In the Room.

Configuring Productive Work Units.

Step 6: Triggering Action.

Coming Face-to-Face with the Real Issues.

Enabling the Parties to Build Momentum.

Dealing With Derailments.

Encouraging Physical Movement to Change Mental Positions.

Step 7: Bringing Closure.

Helping Parties Make Productive Decisions.

Presenting the Offer in a Compelling Way.

Guarding Against Buyer's Remorse.

Guiding the Parties To Craft the Final Agreement Jointly.

Helping Parties Leave the Conflict Behind.

Conclusion.

Appendix A: Taking Your Own Communication Inventory.

Appendix B: System Expressions.

Resources.

References.

About the Author.

Index.

Additional information

Sku

GOR003847520

ISBN 13

9780787957094

ISBN 10

0787957097

Title

I Hear What You Say, But What Are You Telling Me?: The Strategic Use of Nonverbal Communication in Mediation by Barbara G. Madonik (Toronto, Canada)

Author

Barbara G. Madonik (Toronto, Canada)

Condition

Used - Very Good

Binding type

Hardback

Publisher

John Wiley & Sons Inc

Year published

2001-10-24

Number of pages

320

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

I Hear What You Say, But What Are You Telling Me? Barbara G. Madonik (Toronto, Canada)

I Hear What You Say, But What Are You Telling Me? by Barbara G. Madonik (Toronto, Canada)

Summary

I Hear What You Say, But What Are You Telling Me? Summary

I Hear What You Say, But What Are You Telling Me?: The Strategic Use of Nonverbal Communication in Mediation by Barbara G. Madonik (Toronto, Canada)

I Hear What You Say, But What Are You Telling Me? Reviews

About Barbara G. Madonik (Toronto, Canada)

Table of Contents

Additional information

Customer Reviews - I Hear What You Say, But What Are You Telling Me?