A practical guide showing how effective an understanding of the dynamics of communication - or neuro-linguistic programming - can be in both business and social life. Andrew Bradbury's successful book on this topical tool uses a range of mini-case studies and checklists and demonstrates the useful role NLP can play in achieving business success, exploring: setting effective goals building good-quality relationships replacing conflict with co-operation developing a more flexible response to environment managing mental activities for greater self-management.