"A compelling guide that shows how public services can use new technology to create entirely new organizations, structures, systems, processes, and business models that deliver services in better, easier, cheaper, and faster ways."
- Steve Denning, former CTO, World Bank, author of The Leader's Guide to Radical Management
'This book gives practical insight and encouragement for everyone leading, building, operating, and assuring the new digital future for UK government. But it is also an essential read for those who need to understand what digital means and how much more than just new technology it is going to take to make digital public services a reality."
- Sally Howes, Digital Director, National Audit Office, UK
'Digitizing Government provides real insight into the challenges of bringing large public sector institutions into the digital age. But don't be fooled into thinking that this is a book about technology it is actually about how you bring about fundamental transformation in large organisations. Technology matters, but so does openness to new ideas and an emphasis on getting things done.'
- Julian Birkinshaw, Professor of Strategy and Entrepreneurship, London Business School
'This is without doubt the most comprehensive and approachable account of the digital government movement, its recent developments, and future potential. A fascinating insight for the general reader, and a guidebook for policymakers wishing to understand why past public sector IT initiatives have so often failed and how smarter use of technology can genuinely transform government and public services. This book should be compulsory reading for those who seek radical reform in the way government works.'
- Eddie Copeland, Head of Technology Policy Unit, Policy Exchange
'Government has a choice to embrace digital change or risk entrenching costly, inefficient services that will increasingly frustrate citizens. As key influencers of the UK government's digital strategy, the authors understand the huge benefits and potential pitfalls that the digital revolution offers their insights provide vital guidance for policymakers and practitioners alike on how technology can transform public services.'
- Bryan Glick, Editor in Chief, Computer Weekly