Part I: Managing and Leading: The Concepts. Managing and Leading. Role Development . Legal and Ethical Issues. Strategic Planning, Goal Setting, And Marketing. Leading Change. Problem Solving and Decision Making. Part Ii: Managing the Organization. Healthcare Organizations. Cultural Diversity in Healthcare. Understanding and Designing Organizational Structures. Collective Action . Part Iii: Managing Resources. Managing Quality and Risk. Managing Time and Stress. Managing Information and Technology: Caring and Communicating with Computers. Managing Costs and Budgets. Part Iv: Leading and Managing People. Communicating and Partnership. Selecting, Developing, And Evaluating Staff. Team Building: Creating Effective Work Groups. Delegating: An Art of Professional Practice. Conflict: the Cutting Edge of Change. Managing Personal and Personnel Problems. Part V: Managing Consumer Care. Consumer Relationships. Care Delivery Systems. Patient Classification, Staffing, And Scheduling. Part Vi: Managing Personal Resources. Role Transition. Power, Politics, And Influence. Career Management: Putting Yourself in Charge. Epilogue: Thriving in the Future. Workbook Section. Glossary.
