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Knowledge work - understanding mental labour; brawn and brains - knowledge work in factories; knowledge work teams - organizing for empowerment; Jack of all trades, master of one - vertical multiskilling and other unique characteristics of knowledge teams; the learning lattice - evolving organizational forms for knowledge work; creating a sentient organization - new metaphors for knowledge work; virtual knowledge teams - working on geographically dispersed teams; the creative spark - harnessing learning, creativity, and innovation; knowledge transfer - sharing mind work and mastering information overload; distributed leadership - leading others and leading self; self-healing systems - the wellness practices of smart teams; the cyborganization - matching technology to knowledge teams; trends in knowledge work - the issues and opportunities of the future.