Foreword (Donald J. Trump) Introduction. How I Became Donald Trump's Negotiator. Chapter 1. What is Negotiation... Really? Part I: Keys to Negotiating Like Donald Trump. Chapter 2. Hone Your Personality: Build trust, Friendship, and Satisfaction with the Other Side. Chapter 3. Probe to Learn What the Other Side Wants, Flush Out Weaknesses, and Uncover Important Information. Chapter 4. Be a Master Salesman: Create Bold Solutions to Problems and Convince the Other Side They're Getting More than They Ever Expected. Chapter 5. Control the Pace of the Negotiation: Use Timing, Deadlines, Delays, and Deadlocks to Your Advantage. Chapter 6. Harness the Power of Human Nature: Psychological Negotiating Tactics. Chapter 7. Information is Power: become the Expert on the Topic You're Negotiating. Chapter 8. Keep Multiple Solutions in Mind: Remain Flexible and Creative About What You Need and Want. Chapter 9. Win Through Discipline: the Deal Book, We-They List, POST Checklist, and Other Powerful Planning Tools. Part II: Strategies for Special Situations. Chapter 10. Power Negotiating Tactics and Countermeasures. Chapter 11. Negotiating with Difficult People. Chapter 12. Get Though Strategies...and When to Use Them. Chapter 13. Dos and Don'ts of Skilled Negotiators. Chapter 14. Telephone and E-Mail Negotiation Tips. Chapter 15. When to Use Nonbinding Letters of Intent or Memoranda of Understanding. Chapter 16. The Most Intricate DeaI Ever Negotiated. Chapter 17. Six Tactics for Increasing Your Power in a Negotiation. Index.
