Gabriele Kahlout is the architect of ServiceNow at the Al Jazeera Media Network and in 2014 was recognized for outstanding achievements with the platform. Championing the transition to ServiceNow, Gabriele advises management, implements proposals, and confronts warts and wrinkles with users. Drawing on experience at start-ups and in innovative research centers, since 2012 Gabriele has brought to the revolutionary but corporate Al Jazeera his enthusiasm for change and a down-to-earth pragmatism. Gabriele attended the Freie Universitat Bozen in Italy, the College of Charleston in the USA, and the University of Leeds in the UK.