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IT Service Management Foundation Practice Questions Steve Mann

IT Service Management Foundation Practice Questions By Steve Mann

IT Service Management Foundation Practice Questions by Steve Mann

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Summary

The most authoritative guide to preparing for the ITIL (R) Foundation Certificate in IT Service Management. This new edition is compatible with the 2011 update to ITIL (R). It includes an extensive range of practice questions and utilises the experience of three independent service management consultants and lecturers. An ITIL (R) licensed product.

IT Service Management Foundation Practice Questions Summary

IT Service Management Foundation Practice Questions: For ITIL Foundation Exam candidates by Steve Mann

The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This new edition is compatible with the 2011 update to ITIL (R) and utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL (R) licensed product.

About Steve Mann

Steve Mann has spent over 30 years in IT service management and is an established consultant, trainer and coach. He is chair of the BCS ITIL Foundation Question Examination Board. Tony Gannon has been active in the ITSM industry for 25 years and is renowned for his pragmatic approach to interpreting ITIL guidance into workable solutions. Nigel Mear has been involved in service management for over 30 years and is an accomplished service improvement consultant, ITIL trainer and business coach.

Table of Contents

SECTION 1: EXAMINATION AND QUESTIONS TYPES
1 Service management techniques
2 Multiple choice questions

SECTION 2: FOUNDATION PRACTICE QUESTIONS
3 Service management as a practice
4 The service lifecycle
5 Service strategy
6 Service design
7 Service transition
8 Service operation
9 Functions
10 Continual service improvement
11 Process
12 Technology and architecture
13 Sample questions from across the lifecycle

Additional information

GOR008842645
9781780171142
1780171145
IT Service Management Foundation Practice Questions: For ITIL Foundation Exam candidates by Steve Mann
Steve Mann
Used - Like New
Paperback
BCS Learning & Development Limited
20120607
100
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
The book has been read, but looks new. The book cover has no visible wear, and the dust jacket is included if applicable. No missing or damaged pages, no tears, possible very minimal creasing, no underlining or highlighting of text, and no writing in the margins

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